Every now and again a free or paid subscriber tells me that when they go to my Substack site url, familyscapegoathealing.substack(dot)com, they are being told to ‘Create an Account’, or being asked to create a profile and getting stuck there, unable to proceed, which naturally is very confusing!
This happens when you are signed out or on a browser freshly cleaned of ‘cookies’ or on an incognito browser. It can also happen if you did not confirm your subscription via the email sent to you after signing up, and it can happen if you signed up and did not then create a Substack user profile - or already have a Substack profile based on reading past articles there.
This all can cause the Substack system to not recognize you / your device and so you are asked you to ‘Create an Account’ as if you’re a new user.
There’s an easy solution to this: Simply go to the Substack sign-in page and sign in by entering the email address you used to sign up originally to Substack. You’ll then receive an email to sign in securely. However, you must first confirm your subscription!
If you did not confirm your subscription at the time of signing up, you still may have trouble signing in. If that’s the case, do a search on your email on this phrase: Please confirm your subscription. Once you find this email, follow the instructions regarding confirming your subscription to my Substack. Then return to the log-in page and finish logging in.
If you did not create a Substack profile when first signing up, you will be guided to do so when using the sign-in url. You can then access my Substack after creating your profile (you are able to use an alias, by the way).
I find this all a bit confusing myself, and have already given feedback to Substack technical support on possibly improving the user experience in regard to signing up and signing in.
Read how to create a password, in case you prefer this method for signing into your account (versus being emailed a link to sign in).
"There’s an easy solution to this: Simply go to the Substack sign-in page and sign in by entering the email address you used to sign up originally to Substack"
This worked for me. Thanks